Privacy policy

 

Privacy Policy

Last updated: April 27, 2025

At House of Smera, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

 

1. Information We Collect

We collect personal information to process orders and improve your shopping experience, including:

  • Contact Details: Name, address, phone number, email
  • Order Information: Billing, shipping details, and payment confirmation
  • Customer Support: Information you provide when contacting us
  • Usage Data: Basic data like IP address, device type, and browsing behavior via cookies

We do not collect sensitive personal information beyond what’s required for fulfilling your orders.

2. How We Use Your Information

  • To process and deliver your orders
  • To communicate order updates or respond to inquiries
  • To improve our website and services
  • For marketing (only if you’ve opted in)
  • For fraud prevention and security purposes

 

3. Sharing Your Information

We only share your data with trusted partners necessary to operate our store, such as:

  • Shopify (our e-commerce platform)
  • Payment gateways (for secure transactions)
  • Courier services or Shipping partner (for shipping your orders)

We never sell your personal information.

4. Cookies

We use cookies to enhance your browsing experience and for basic analytics. You can control cookie settings via your browser.

For details on Shopify-related cookies, visit: Shopify Cookies Policy

 

5. Data Security

We implement security measures through Shopify and our payment partners to protect your data. However, no online platform can guarantee absolute security.

6. Your Rights

  • You may request access, correction, or deletion of your personal data by contacting us.
  • You can unsubscribe from marketing emails at any time.

 

7. Contact Us

For any privacy-related queries, reach out to:

📧 Email: hello@houseofsmera.com

🏠 Address:

House of Smera

1202, Tower 29, Lodha Belmondo,

Pune, Maharashtra, 412101, India